Frequently Asked Questions
- Where do we ship and how much is shipping?
- Will my order be shipped the same day I order it?
- Shipping to family or friends!
- What is our Return Policy?
Return Policy
We want you to be happy with your order. If for any reason you are unsatisfied with your purchase, we will do our best to provide you with a simple and hassle-free return. Please read on for details on returns and refunds.
Damaged, Defective or Incorrect Items:
- Email sales@wilsonevergreens.com with your order number and photos of the damaged, defective, or incorrect item/s within 10 days of receiving your order. Please let us know your ideal resolution to the issue (replacement or refund).
- We will contact you with options to resolve your issue.
Standard Return (30 Days from day of delivery)
- If you would simply like to return your items for a refund, please contact us via email at sales@wilsonevergreens.com within 10 days of receiving your order (please include order number in your email). We will provide you with a return label. When your item arrives at our facility in its original packaging and in unused condition, we will refund your purchase, less the return shipping label and a 20% restocking fee (exceptions to restocking fee may apply for mantel purchases).
- If your item is returned to us beyond the 30-day policy, damaged, used, and/or in unsellable condition we will deduct the return label cost, and a restocking fee up to 75%.
- Upon receiving your return, please allow 3-5 business days for refund processing.
- Items returned beyond the 30-day policy will not be refunded.
Shipping
We can ship to all states in the lower 48. We do not ship to Hawaii, Alaska or Puerto Rico. Note that there are restrictions on some products. Order processing typically takes 1-2 business days. Certain items may take longer based on availability.
When you place an order, we will estimate delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please Contact Us if you have any additional questions regarding our shipping and returns policies.
906.497.5040